Policies

Appointments - We love for our customers to visit our salon to browse. However, we require an appointment to try on bridal gowns so that we may give each customer our undivided attention. It is our goal to ensure that you have the best possible experience. We recommend that you limit the number of people that join you at your appointment so that you and your consultant can focus on the many details of gown selection. However, we do know that this can be a fun social event for you and your friends and family, so, we offer you the opportunity to host a private after-hours “mimosa party” at our salon (ask your consultant for details). Children that are part of your wedding party are always welcome to be fitted. However, we kindly ask that you consider other customers when deciding whether to bring babies and young children with you. With many fragile items & sharp edges, a bridal salon may not be a safe place for young children. Once you have selected the design, color and/or fabric for the items you wish to order, your consultant will work with you to take measurements, complete the documents necessary for placing your order and collect the required payments.

Orders - All of the collections we offer are made to order, which means we cannot place your order until all of the necessary documents are completed and signed and all of the required payments are received. For bridesmaid orders, signed documents and required payments must be received from all members of your bridal party before orders can be placed. We are happy to assist you with out-of-town bridesmaids, mothers and flower girls. All design changes are the responsibility of the customer. For accuracy, we ask that orders be placed in person, mailed, faxed, or online via our Online Order Form; no phone orders please.

Fabrics & Colors - Dye lots and fabrics may vary from designer samples and swatches. Therefore, we cannot guarantee that the fabric and color you select will be an exact match to those seen on display. Many designers will send swatches for a fee; ask your sales associate for further details. Many gowns and dresses are offered in silk fabric. High-quality silk fabrics may contain variations, which are characteristics of fine silk and are not considered defects.

Sizing - Each designer’s sizing charts may vary. So, we will work with you to decide which size would work best based on the designs you select. To ensure the best fit, we strongly recommend that you have your measurements taken professionally, either in our salon or at a dry cleaner or tailor. If this is not possible, we can provide you with the appropriate designer’s size chart along with information on taking your measurements. If you are above average in height, you may require additional length on your garment (which may incur an additional charge). Please check with your sales associate to be sure that option is available on the design you choose. Although the collections we offer are made to order, they are not custom-made. Therefore, alterations may be necessary after you have received your garment.

Timing of Orders - Each designer has a different lead-time for production of your order. We will work with you to determine order and delivery deadlines for items you have selected. We generally recommend that you allow 4-6 months to receive your garments, bridal and non-bridal.

Rush Orders - Many designers offer rush service for an additional fee. Please check with your sales associate for details.

Dresses on Loan - If you see a style on the designer’s website that you do not see in our salon, it may be possible to receive this dress on loan from the designer. There is a one-time fee for this, please call or visit for more information.

Plus/Maternity Size - If a designer cannot accommodate your size, many will offer to sell the material at a specified charge. Your sales associate can provide further details.

Deposits - A minimum deposit of 50% is required on all bridal gowns, although payment in full may be required at times as well. Balances are due within 10 days of receipt into the salon. All other items must be paid in full at time of order. Payments are forfeited in case the order is cancelled. There is a $40 return check fee.

Payment - All merchandise will be delivered to Bel Fiore. Additional shipping charges may apply and will be determined based on shipping method and destination. The customer assumes all shipping costs. We accept Visa, Master Card, American Express, cash, or check. In the case a balance, where the amount is greater than $500, is paid by check, customer must wait 10 days to pick up the item.

Returns and Exchanges - All sales are final. No returns or exchanges are accepted. Bel Fiore is not responsible for incorrect sizes ordered.